Terms of Service
Effective Date: 9/10/2025
1. Services
We provide IT consulting, support, and related services on a best-effort basis. Service requests may be submitted through our website, Google Form, or other approved methods.
2. Payment
- Standard rate: $50/hr unless otherwise quoted.
- Invoices are due upon completion of services unless otherwise agreed in writing.
- Deposits may be required for projects.
- Late payments may incur additional fees.
3. Customer Responsibilities
You are responsible for maintaining current backups of your systems and data before work begins. You must also provide accurate information and access needed to complete services.
4. Liability
Decrypting Dale LLC is not liable for data loss, downtime, or business interruption arising from services. Services are provided “as is,” without warranties of any kind. Our maximum liability is limited to the amount you paid for the specific service.
5. Remote Access
If authorized, we may access your systems remotely. You accept that changes made during remote sessions may affect system performance or configuration.
6. Cancellations
Cancellations or rescheduling must be requested at least 24 hours in advance. Missed or late cancellations may result in a minimum service charge of one hour.
7. Governing Law
These Terms are governed by the laws of the State of Michigan.